This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox does not load websites and does not have error msg

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

more options

Firefox Quantum 68.0.1 will not load many websites, such as Mozilla, DDOwiki.com or hotmail.com. No error message, just a blank page.

Chrome works just fine for everything.

Running Win 10 17763

Firefox Quantum 68.0.1 will not load many websites, such as Mozilla, DDOwiki.com or hotmail.com. No error message, just a blank page. Chrome works just fine for everything. Running Win 10 17763

Chosen solution

I power cycled my modem and that fixed the issue.

Not sure why that'd affect Firefox but not Chrome.

Read this answer in context 👍 0

All Replies (4)

more options

Hi infael, Could you try the solutions in the following article, and see if any of them help: Firefox can't load websites but other browsers can

If the problem still occurs, we'll need some more info about your Firefox setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://paste.mozilla.org and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.
more options

Have you tried re-loading the page?

more options

Chosen Solution

I power cycled my modem and that fixed the issue.

Not sure why that'd affect Firefox but not Chrome.

more options

That was very good work. Well done.