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Firefox does not sync only on corporate pc

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by RedOranges

nimailni
nimailni
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It does not sync, I tried everything I added our corporate certificate, I can browse but It does not sync. All my other devices are ok.

-Added corp certificate and verified: http://ip.zscaler.com/ -use system proxy settings

I attached about:sync-log

It does not sync, I tried everything I added our corporate certificate, I can browse but It does not sync. All my other devices are ok. -Added corp certificate and verified: http://ip.zscaler.com/ -use system proxy settings I attached about:sync-log
Attached screenshots

All Replies (2)

nimailni
nimailni Question owner
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update: it synced when I changed the Firefox network settings to :"Auto-detect proxy settings for this network". But then I cannot open any website.

I switched back to "Use system proxy settings", it opens everything but it wouldn't sync.

When I typed our proxy ip in 'Manual proxy configuration', it wouldn't sync and it wouldn't open any page

RedOranges
RedOranges
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Happens to me too, my company uses Zscaler for proxy.

I think this started to fail around the same time I noticed firefox started to display the "You must log in to this network before you can access the internet" banner. (attache screen shot)


I don't know if FF Sync rotates logs, but the earliest failure on my machine was on 10/27/2019.


I'm adding a smaller log file to aid others when searching for the same issue.


1573061407924 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1573061542654 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573061542821 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573061545872 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573061561168 FirefoxAccounts INFO Polling device commands. 1573061561168 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573061561168 Sync.Service INFO Starting sync at 2019-11-06 12:32:41 in browser session 9d0XN_K1cOIe 1573061561168 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573061561171 Sync.Status INFO Resetting Status. 1573061561171 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1573061561171 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1573061561171 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1573061561171 Sync.ErrorHandler ERROR Sync encountered an error: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1299:28 WrappedNotify@util.js:217:32 WrappedLock@util.js:173:27 _lockedSync@service.js:1339:6 sync/<@service.js:1282:18 WrappedCatch@util.js:140:27 sync@service.js:1283:7 1573061561172 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1573061561176 Sync.Service DEBUG Exception calling anonymous function: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1299:28 WrappedNotify@util.js:217:32 WrappedLock@util.js:173:27 _lockedSync@service.js:1339:6 sync/<@service.js:1282:18 WrappedCatch@util.js:140:27 sync@service.js:1283:7