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Desktop firefox shows mobile view of google and asana (+others) when browsing, but shows desktop view on private browsing.

  • 2 replies
  • 1 has this problem
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  • Last reply by FredMcD

caulds989
caulds989
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Hi all, I am experiencing an issue where some site (such as google and asana) think I am on my phone. Other sites do not do this, but several that i use regularly do. I tried troubleshooting, and i noticed that when i use a private browser, google and asana look good on desktop, so that is why i think this is a firefox issue. Ive tried searching google and the knowledge base but all the searches think I WANT to view the mobile view on desktop (to check responsive design most likely), but I actually want to STOP seeing the mobile view on desktop.

NOTE - this seemed to happen right after I selected an ad to be hidden using the AdBlock extension on an article i was reading. i dont know if this is relevant or not, but i deleted the app anyway. This did not fix the issue though.

Anyone seen this issue before?

Hi all, I am experiencing an issue where some site (such as google and asana) think I am on my phone. Other sites do not do this, but several that i use regularly do. I tried troubleshooting, and i noticed that when i use a private browser, google and asana look good on desktop, so that is why i think this is a firefox issue. Ive tried searching google and the knowledge base but all the searches think I WANT to view the mobile view on desktop (to check responsive design most likely), but I actually want to STOP seeing the mobile view on desktop. NOTE - this seemed to happen right after I selected an ad to be hidden using the AdBlock extension on an article i was reading. i dont know if this is relevant or not, but i deleted the app anyway. This did not fix the issue though. Anyone seen this issue before?
Attached screenshots

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Are you possibly using Resist Fingerprinting?

You can check this pref on the about:config page to see if Resist Fingerprinting is enabled and if this pref is user set (bold) reset to false via the right-click context menu.

  • privacy.resistFingerprinting = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

FredMcD
FredMcD
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graverholt Please go to the top of any support.mozilla.org web page and use the Get Community Support link: https://support.mozilla.org/en-US/questions/new

Select the product for what the problem is (Firefox or whatever). Now select the category for the problem. At the bottom is Other.

Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.