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When I receive an email with a link why can I not load the page when I click on the link?

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

mikemartin54
mikemartin54
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I am using 75.0 (64 bit) and when I click on a link in an email Firefox opens but will not connect to the site. All I get is a blank screen and a message in the top left corner saying "new tab". I have has similar problems using my bookmarks and have found that clearing my cache sometimes allows me to connect.

I am using 75.0 (64 bit) and when I click on a link in an email Firefox opens but will not connect to the site. All I get is a blank screen and a message in the top left corner saying "new tab". I have has similar problems using my bookmarks and have found that clearing my cache sometimes allows me to connect.

All Replies (3)

FredMcD
FredMcD
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Is Firefox otherwise working properly? How are you opening your e-mail? Firefox, other program . . .

mikemartin54
mikemartin54 Question owner
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Firefox is slow, I have found that every time I open it I have to delete my history and then it will connect when I click on a bookmark. I use Outlook, open the email and click on the link in the email. Firefox opens, but all I get is a blank screen.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?