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Can't Change Account Password

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

rv168
rv168
more options

I'm trying to change my Firefox Account password.

I enter my existing password, then enter the new password twice.

I hit "Change" and nothing happens - the page just sits there, no indication of any change.

The old password remains.

I'm trying to change my Firefox Account password. I enter my existing password, then enter the new password twice. I hit "Change" and nothing happens - the page just sits there, no indication of any change. The old password remains.

Chosen solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Read this answer in context 👍 0

All Replies (2)

Sebastian
Sebastian
more options

Try changing the password using a private tab or using a different web browser. I know it's funny that you would have to use a different browser but it might help. This might an extension blocking the password change process from going through. If you want you can try disabling all your extensions temporarily. Now this will probably fix the problem, but if the problem continues then try changing the password using another device such as your phone. Hopefully on of these tips helps.

Modified by Sebastian

FredMcD
FredMcD
more options

Chosen Solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop