This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problem in take screenshot when selecting a custom region

user1526367
user1526367
more options

When i use "Take a Screenshot", if i drag on the page to select a custom region, immediately this message is displayed in the lower right corner of the browser:

Shot Copied Your shot has been copied to the clipboard. Press CTRL-V to paste.

But even the shotted image does not paste in photo programs.

When a region is selected by clicking, if I do not change the region, I can save the screenshot. if I make a change in the region, Firefox immediately displays the same message.

What should I do?

When i use "Take a Screenshot", if i drag on the page to select a custom region, immediately this message is displayed in the lower right corner of the browser: '''Shot Copied''' Your shot has been copied to the clipboard. Press CTRL-V to paste. But even the shotted image does not paste in photo programs. When a region is selected by clicking, if I do not change the region, I can save the screenshot. if I make a change in the region, Firefox immediately displays the same message. What should I do?

Modified by user1526367

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You have quite a few extensions, so it is possible that one of them is causing this.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
user1526367
user1526367 Question owner
more options

My Firefox theme is on default. i tried Safe Mode and disable hardware acceleration, but the problem was not solved. userChrome.css file does not exist in the profile files folder.

This problem exists even in new and clean profiles.

I disabled Anti-virus, but the problem was not solved.

This problem has existed for months. During this time, once I completely reinstalled Windows.


user1526367
user1526367 Question owner
more options

Is this a bug? Report it in Bugzilla?