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Can no longer receiver emails

  • 3 replies
  • 1 has this problem
  • 18 views
  • Last reply by axw

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11/30/20 have not been able to receive emails but can send.

I have updated thunderbird. rebooted my router reset my password verified email works via web browser disabled my firewall No joy, Thunderbird refuses to get both my verizon and gmail mail.

I tried safe mode I turned on transaction logging 2020-12-01 04:51:11.673000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] LoadUrl() 2020-12-01 04:51:11.673000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Initialize() 2020-12-01 04:51:11.736000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Connecting to server pop.verizon.net:995 2020-12-01 04:51:11.736000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Setting server busy in nsPop3Protocol::LoadUrl() 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Entering NET_ProcessPop3 0 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Entering state: 24 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Entering state: 25 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Clearing server busy in POP3_FREE 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Clearing running protocol in POP3_FREE 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] ~nsPop3Protocol() 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 sink: [this=36BF9940] Calling ReleaseFolderLock from ~nsPop3Sink 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 sink: [this=36BF9940] ReleaseFolderLock haveSemaphore = FALSE 2020-12-01 04:51:21.109000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] LoadUrl() 2020-12-01 04:51:21.109000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Initialize() 2020-12-01 04:51:21.112000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Connecting to server pop.verizon.net:995 2020-12-01 04:51:21.112000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Setting server busy in nsPop3Protocol::LoadUrl() 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Entering NET_ProcessPop3 0 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Entering state: 24 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Entering state: 25 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Clearing server busy in POP3_FREE 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Clearing running protocol in POP3_FREE 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] ~nsPop3Protocol()

11/30/20 have not been able to receive emails but can '''send'''. I have updated thunderbird. rebooted my router reset my password verified email works via web browser disabled my firewall No joy, Thunderbird refuses to get both my verizon and gmail mail. I tried safe mode I turned on transaction logging 2020-12-01 04:51:11.673000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] LoadUrl() 2020-12-01 04:51:11.673000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Initialize() 2020-12-01 04:51:11.736000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Connecting to server pop.verizon.net:995 2020-12-01 04:51:11.736000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Setting server busy in nsPop3Protocol::LoadUrl() 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Entering NET_ProcessPop3 0 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Entering state: 24 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D7240] Entering state: 25 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Clearing server busy in POP3_FREE 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] Clearing running protocol in POP3_FREE 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D7240] ~nsPop3Protocol() 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 sink: [this=36BF9940] Calling ReleaseFolderLock from ~nsPop3Sink 2020-12-01 04:51:11.825000 UTC - [(null) 15116: Main Thread]: D/POP3 sink: [this=36BF9940] ReleaseFolderLock haveSemaphore = FALSE 2020-12-01 04:51:21.109000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] LoadUrl() 2020-12-01 04:51:21.109000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Initialize() 2020-12-01 04:51:21.112000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Connecting to server pop.verizon.net:995 2020-12-01 04:51:21.112000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Setting server busy in nsPop3Protocol::LoadUrl() 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Entering NET_ProcessPop3 0 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Entering state: 24 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: I/POP3 [this=304D70E0] Entering state: 25 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Clearing server busy in POP3_FREE 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] Clearing running protocol in POP3_FREE 2020-12-01 04:51:21.167000 UTC - [(null) 15116: Main Thread]: D/POP3 [this=304D70E0] ~nsPop3Protocol()

Chosen solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

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I have the same issue with a bunch of other accounts. Thunderbird (75.8.0 on Windows 10 Pro) just stopped downloading mails. It seems like it is trying to connect but to no avail.

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Chosen Solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

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Thanks Wayne! much appreciated.