This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Starting yesterday, Dec 25, the firefox android app will not load the desktop version of my outlook email properly. The message area is just blank. The mobile page still loads properly. Any help would be greatly appreciated. Thank you!

  • 3 replies
  • 1 has this problem
  • 15 views
  • Last reply by NoahSUMO

more options

Starting yesterday, Dec 25, the firefox android app will not load the desktop version of my outlook email properly. The message area is just blank. The mobile page still loads properly. Any help would be greatly appreciated. Thank you!

Starting yesterday, Dec 25, the firefox android app will not load the desktop version of my outlook email properly. The message area is just blank. The mobile page still loads properly. Any help would be greatly appreciated. Thank you!

All Replies (3)

more options

Hi

Please update to the latest version from the Google Play store. That should resolve this issue.

more options

Thank you, but that did not work. I have since completely uninstalled and reinstalled the app, and am still having the same problem. Any further suggestions would be appreciated. Thank you!

more options

This might seem silly but can you try clearing the cache for the Firefox app? Not the Data as that contains all your Firefox settings, passwords, etc.

With Firefox open, tap on the menu icon at the bottom of the screen. Tap on Settings then scroll to the Privacy Section & look for Data Management then tap on it. Choose Cache, Cookies then tap Clear Private Data the bottom. Then tap on Website Data at the top of the screen & tap the Red button with a minus sign for any sites that mention Outlook. It should erase the data for that site. Don't tap Clear All Website Data. Only clear data for sites you're sure of here.

If that doesn't work, I wonder if Outlook broke the desktop layout for Firefox on mobile phones with some update they made. Can you post a screenshot of what their site looks like in Firefox Android via Desktop mode? Very curious to see how bad it looks. Thanks in advance!