This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Display problem after migration

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by RD

RD
RD
more options

I want to use TB on a different PC (W10 home latest version) and copied the profile files from a laptop running 78.6.1, installed 78.6.1 on to the PC and pasted the profile files into the new profile folder. TB was shut down during all copy/paste operations. Installation went ok, restarted PC afterwards just in case and the first time it ran everything showed ok, ie all transferred emails. However, after restarting the PC, TB will only run in TB safe mode and display properly.

Starting TB normally now shows one of the two screenshots below. Anyone help me with this please?

I want to use TB on a different PC (W10 home latest version) and copied the profile files from a laptop running 78.6.1, installed 78.6.1 on to the PC and pasted the profile files into the new profile folder. TB was shut down during all copy/paste operations. Installation went ok, restarted PC afterwards just in case and the first time it ran everything showed ok, ie all transferred emails. However, after restarting the PC, TB will only run in TB safe mode and display properly. Starting TB normally now shows one of the two screenshots below. Anyone help me with this please?
Attached screenshots

Chosen solution

If it works in safe mode, it's probably an issue with either incompatible add-ons, broken layout (reset toolbars & controls) or incorrect hardware acceleration setting (Options/General/Indexing). If you can access Options in normal mode, first try disabling hardware acceleration and restart TB.

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

If it works in safe mode, it's probably an issue with either incompatible add-ons, broken layout (reset toolbars & controls) or incorrect hardware acceleration setting (Options/General/Indexing). If you can access Options in normal mode, first try disabling hardware acceleration and restart TB.

RD
RD Question owner
more options

Thanks my friend. That worked! :-)