Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 86.0.1 won't log in to router

more options

Since "upgrading" to Firefox version 86.0.1 I have been unable to log into my ASUS router to change the password. I had to manually input it the 1st time as the "upgrade" didn't import any save logon's. I have also tried copy/paste from a text file to ensure the user name/password were correct as well as resetting the router to factory settings.

Since "upgrading" to Firefox version 86.0.1 I have been unable to log into my ASUS router to change the password. I had to manually input it the 1st time as the "upgrade" didn't import any save logon's. I have also tried copy/paste from a text file to ensure the user name/password were correct as well as resetting the router to factory settings.

Chosen solution

I have been unable for some time to log into my router using the url originally provided. To log into it now I have to use the http address. That is provided by my OS as 'gateway'; I don't know how you get it on Windows but I dare say there is a way.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

I have been unable for some time to log into my router using the url originally provided. To log into it now I have to use the http address. That is provided by my OS as 'gateway'; I don't know how you get it on Windows but I dare say there is a way.

more options

Issue solved. Turned out it was a PEBKAC error.