This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I lose my personal data

Konrad
Konrad
more options

Hi, I had to reinstall my Windows 10 and I were specting to sync my History Browsing and Markers back when I udated and have restored the Firefox, I had problems to open my account and I had to reset my account password by using my gmail account... But I couldn't get sync my data what happened with my personal data history and saved links before... How Can I recover all that?? Please Help me with it!!

Hi, I had to reinstall my Windows 10 and I were specting to sync my History Browsing and Markers back when I udated and have restored the Firefox, I had problems to open my account and I had to reset my account password by using my gmail account... But I couldn't get sync my data what happened with my personal data history and saved links before... How Can I recover all that?? Please Help me with it!!

All Replies (1)

GerardoPcp04
GerardoPcp04
  • Top 25 Contributor
more options

Hola La cuenta Sync NO es para Respaldo o Backup de los Datos, para esto debes copiar el perfil del Firefox (https://support.mozilla.org/es/kb/perfiles-el-lugar-donde-firefox-almacena-tus-contr) en otro disco, pendrive, etc. El Firefox desktop es en el manda en la sincronización, si conectas el Firefox Desktop por defecto (recien instalado) sin tener otro Firefox Desktop con los datos sincronizado lo mas probable que borre todos los datos del Servidor Sync. Saludos