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Docx links from Onedrive fail to open

  • 3 replies
  • 1 has this problem
  • 22 views
  • Last reply by 13pgus

13pgus
13pgus
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A DOCX link sent from a Onedrive account by email to my account on Thunderbird opens blank screen in FIrefox and other browsers, but will open the file in MS Word 'if I use MS Edge browser. Why?

A DOCX link sent from a Onedrive account by email to my account on Thunderbird opens blank screen in FIrefox and other browsers, but will open the file in MS Word 'if I use MS Edge browser. Why?

Chosen solution

Can you try the same steps using Windows 10 Mail app instead of Thunderbird to verify? I only have Thunderbird in Linux and will switch back and test.

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All Replies (3)

jonzn4SUSE
jonzn4SUSE
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Chosen Solution

Can you try the same steps using Windows 10 Mail app instead of Thunderbird to verify? I only have Thunderbird in Linux and will switch back and test.

Modified by jonzn4SUSE

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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I just tried it in Linux it works fine. see screenshot Can you provide screenshots of the issue?

13pgus
13pgus Question owner
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Hello there,

Thanks for replying.

I have been in contact with Microsoft about some Onedrive issues I was having (which is where the link navigates to) and I believe this was the root cause of the problem. Now that the Onedrive issues are fixed the process is working as I would expect. It seems that the issues with Onedrive were the limiting factor and now it works correctly on Thunderbird->FIrefox and using the Win10 mail app and direct pasting a link into Chrome.

Thanks for your help.