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BT Sport error code

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

lusso275
lusso275
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I can't play BT Sport on my iMac using Firefox keep getting VC086 error code asking me to change my cookie settings, but BT's help site does not relate to the Firefox I am using? Says to accept cookies in History, I can't find that drop down in my version, I am running the latest version.

I can't play BT Sport on my iMac using Firefox keep getting VC086 error code asking me to change my cookie settings, but BT's help site does not relate to the Firefox I am using? Says to accept cookies in History, I can't find that drop down in my version, I am running the latest version.

All Replies (2)

·´¯`·...¸>-)))º> ~dbben
·´¯`·...¸>-)))º> ~dbben
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cookies in history may be the old way it use to be.

but now the cookies are managed in FF.

go to following url and tweek the settings:

about:preferences#privacy

as a test, try temporarily disabling all the settings, just to see if you triggered a positive result. Then go back and do some fine tuning with them.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or blocked cookies.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window