This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

WATERFOX cookies or page loading failing?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

SAME FORUM WEBSITE that stalls on loading and ONLY SHOWS BLANK PAGE if u click favorites window or type in the address and go to it RANDOMLY and you have to reload, NOT EVEN SHOWING A BACK BUTTON to the new tab page is a way strange bug never seen any other browser ahah THANK

SAME FORUM WEBSITE that stalls on loading and ONLY SHOWS BLANK PAGE if u click favorites window or type in the address and go to it RANDOMLY and you have to reload, NOT EVEN SHOWING A BACK BUTTON to the new tab page is a way strange bug never seen any other browser ahah THANK

All Replies (1)

more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer.