This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My account primary email

  • 1 reply
  • 1 has this problem
  • 22 views
  • Last reply by cor-el

scanaliwoodcock
scanaliwoodcock
more options

I need to change my primary email because I no longer have access to the current account. When I try to add a new email it sends a verification code to the old email that I no longer have access to. Can I somehow keep all of my bookmarks and add an email or do I have to create a whole new account?

I need to change my primary email because I no longer have access to the current account. When I try to add a new email it sends a verification code to the old email that I no longer have access to. Can I somehow keep all of my bookmarks and add an email or do I have to create a whole new account?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you do not have access to the primary email account and thus can't confirm an email then you are out of luck and you need to create a new account with a different email address.

If you still have your personal data on at least one connected account then this shouldn't be a problem. Note that Sync isn't designed to be used as a backup, but is merely meant to sync data between connected devices.