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my icloud account

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by Matt

tim167
tim167
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bold text Your Case ID: 101551886546 My icloud accout tim.rookley@icloud.com has stopped working. It does not recognise the password. I have spoken to Apple but they say the problem is with Thunderbird as the login and password work fine on iCloud

'''bold text''' Your Case ID: 101551886546 My icloud accout tim.rookley@icloud.com has stopped working. It does not recognise the password. I have spoken to Apple but they say the problem is with Thunderbird as the login and password work fine on iCloud
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tim167
tim167 Question owner
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I've just discovered that Apple now need a app-specific password for Thunderbird or similar third party programmes. See https://support.apple.com/en-us/HT204397

Matt
Matt
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Good how you contacted Apple support and they forgot to tell the the relevant part. Another corporate that is just not delivering support.