This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Printing Problem: Can't Choose Portrait or Landscape or Control Scale

  • 3 replies
  • 1 has this problem
  • 45 views
  • Last reply by Chris Ilias

K in NC
K in NC
more options

In the last few weeks I've encountered two sites from which I can't properly print documents because (1) the choice to print portrait or landscape is missing from the printing selections screen at the right and only landscape will print (both cases were documents that I definitely needed to print in portrait mode), and (2) text that prints is too small to read without difficulty (and increasing the scale on the printing selections screen caused some text on the right to vanish).

(Sorry, but I can't provide screen prints here because both contained personal information. However, one of the sites was a display of eBay purchases, so I suspect some other people might have encountered this same problem.)

Advice?

In the last few weeks I've encountered two sites from which I can't properly print documents because (1) the choice to print portrait or landscape is missing from the printing selections screen at the right and only landscape will print (both cases were documents that I definitely needed to print in portrait mode), and (2) text that prints is too small to read without difficulty (and increasing the scale on the printing selections screen caused some text on the right to vanish). (Sorry, but I can't provide screen prints here because both contained personal information. However, one of the sites was a display of eBay purchases, so I suspect some other people might have encountered this same problem.) Advice?

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to set layout.css.page-size.enabled = false on the about:config page. This pref got changed from false to true in Firefox 95.

  • /questions/1361085 Firfox 95.0 (64bit) - Print Preview - Portrait Landscape buttons missing

acYou can open the about:config page via the location/address bar. You can click the button to "Accept the Risk and Continue".

K in NC
K in NC Question owner
more options

Given that the landscape/portrait selection buttons have been missing only when I've tried to print from two sites, but have been there and worked correctly everywhere else, I'm very hesitant to change the setting you mention.

If I change the layout.css.page-size.enabled from true to false, what happens to printing on all the other sites from which I can print just fine right now? Do I perhaps fix printing from the two sites where I've had this problem, and screw up printing everywhere else?

Chris Ilias
Chris Ilias
  • Moderator
more options

WARNING: Changing preferences through this interface not officially supported Hidden settings edited using the about:config tool are explicitly not supported, which means that Mozilla makes no guarantees they will be supported in the future, or that Mozilla will fix them if they break. Mozilla does not test these preferences, and will not in the future. That includes security and performance testing which these preferences may affect.