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thunderbird outgoing email password

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Stans

markbirdoasis
markbirdoasis
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I have 3 email accounts on thunderbird. Our hosting company, bluehost, switched our website and email accounts to a new server (without telling us for 3 days!). When I changed the settings on my email accounts, something broke. Incoming email seems to be ok. On 2 accounts outgoing email is working. On the third, it works on one Macbook pro, but not on the other. The setting are all the same- I checked. On the Macbook where "email1" that is working, it asks for the outgoing password for "email2" account and I enter that password. These emails ARE SENT. On Macbook2, when I send an email from "email1", it asks for "email1" outgoing password. I enter it and the email seems to be sent it- it goes into my Sent folder. However, the emails are not received by the recipient- not in inbox or spam. This problem started when I changed the server settings. Actually this may be related to the fact our emails through bluehost often go to a spam folder, or DISAPPEAR ENTIRELY. We use IMAP, SSL/TLS, Normal Password Server: cs361.bluehost.com Port 99 Very frustrated!!!

I have 3 email accounts on thunderbird. Our hosting company, bluehost, switched our website and email accounts to a new server (without telling us for 3 days!). When I changed the settings on my email accounts, something broke. Incoming email seems to be ok. On 2 accounts outgoing email is working. On the third, it works on one Macbook pro, but not on the other. The setting are all the same- I checked. On the Macbook where "email1" that is working, it asks for the outgoing password for "email2" account and I enter that password. These emails ARE SENT. On Macbook2, when I send an email from "email1", it asks for "email1" outgoing password. I enter it and the email seems to be sent it- it goes into my Sent folder. However, the emails are not received by the recipient- not in inbox or spam. This problem started when I changed the server settings. Actually this may be related to the fact our emails through bluehost often go to a spam folder, or DISAPPEAR ENTIRELY. We use IMAP, SSL/TLS, Normal Password Server: cs361.bluehost.com Port 99 Very frustrated!!!

All Replies (3)

Stans
Stans
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I would remove the affected accounts and set them up afresh in Thunderbird, and if that doesn't work, create a new profile and start afresh.

markbirdoasis
markbirdoasis Question owner
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I removed the email account and recreated it. It did not fix it. Then I created a new email address- at my hosting company and in my thunderbird email. It did not work either. There is a second email we have on thunderbird. I cannot send an email from any of the accounts on thunderbird on macbook1. None go through. I just found out that emails from one bluehost email to a second bluehost email address, ARE working. And all outgoing emails from the second macbook work. So maybe bluehost is the problem. However, why would it be a problem from one macbook and not the other? We have thunderbird on auto update, but our O.S is old- HIgh Sierra 10.13.13. Both computers the same

Stans
Stans
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See Profile Manager - Create and remove Thunderbird profiles and Profiles - Where Thunderbird stores your messages and other user data for info about profiles in Thunderbird. You can create a new profile on the troublesome system as a troubleshooting step, or copy Thunderbird profile data from the working MBP to the troubled one and see if it works. See https://support.mozilla.org/en-US/questions/1290276