Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Issues

more options

Hi, last week I established a firefox account. This morning on my iphone, I hit the button for remove all active logins but instead it removed all my saved passwords in Firefox. Major problem. I have a separate list of most of my passwords but I hadn't gotten around to writing down my new one for my firefox account user name inSt5hTBru8. So I wanted to establish a recovery key but I can't do that without knowing my password. Your site warns that I could lose all my bookmarks etc if i lose my password and have no recovery key. So you see the situation. I already made a backup copy of my firefox folder under my mac's application support folder. To me this shows how dangerous syncing accounts can be. I'm afraid to ask to re-set my password for fear of being locked out. [email removed from public]

Hi, last week I established a firefox account. This morning on my iphone, I hit the button for remove all active logins but instead it removed all my saved passwords in Firefox. Major problem. I have a separate list of most of my passwords but I hadn't gotten around to writing down my new one for my firefox account user name inSt5hTBru8. So I wanted to establish a recovery key but I can't do that without knowing my password. Your site warns that I could lose all my bookmarks etc if i lose my password and have no recovery key. So you see the situation. I already made a backup copy of my firefox folder under my mac's application support folder. To me this shows how dangerous syncing accounts can be. I'm afraid to ask to re-set my password for fear of being locked out. [email removed from public]

Modified by James

All Replies (1)

more options

oh I didn't know this was a forum. please remove my user name and email address.