This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Emails

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by BBSquared

more options

When I read my incoming emails the same emails are shown in my inbox as new emails no matter how many times I read the same emails.

At times, I will mark the emails as unread, read them and I have to do this exercise several times until I either delete the message or print the email.

Are there any updates on how to fix this issue?

Please help! Thanks

PS I tried the repair folder and it was a temporary fix.

When I read my incoming emails the same emails are shown in my inbox as new emails no matter how many times I read the same emails. At times, I will mark the emails as unread, read them and I have to do this exercise several times until I either delete the message or print the email. Are there any updates on how to fix this issue? Please help! Thanks PS I tried the repair folder and it was a temporary fix.

All Replies (2)

more options

Please note: Do you have any product like CCleaner or Cleanwise or even an Anti-Virus which has set up to clean up temp files as they might be deleting session files etc before preferences get saved. If yes, then do not allow those products to scan any file or folder in your profile name folder. Check that first.

In Thunderbird - Do you have this setup:

  • Menu app icon > Preferences > General
  • Scroll to 'Reading & Display'
  • Select 'Automatically mark messages as read'
  • select 'Immediately on display'

If you make any changes - Restart Thunderbird.

more options

Toad-Hall,

These settings are current so no changes were made...