Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot log into Firefox on my Mac Mini using the my email address and password, the Mac Mini keeps saying my password is incorrect.

glenn.cooper
glenn.cooper
more options

I can log into my Firefox account on my Macbook Air with my email address and password, I can log into Firefox on my iPhone via pair, but I cannot log into Firefox on my Mac Mini using the same email address and password, the Mac Mini keeps saying my password is incorrect.

I'm running Firefox version 100 on both my Macbook Air and my Mac Mini. The sync feature works fine between my MacBook Air and my iPhone. The Firefox account works excellent between my MB Air and iPhone, but I would like to have my bookmarks, history and passwords synced to my Mac Mini as well.

The "only" way I know how to log into my Firefox account on my Mac Mini is using my email address and password. The same email address and password works fine on my MB Air and iPhone. But when I enter my email address and password on my Mac Mini, I get the "Incorrect password" message. I have carefully re-entered my password several times with no success.

I am concerned about "resetting" my password as the dialogue suggests I may lose my bookmarks, logins, and passwords. I really, really, don't want to do that. Besides, they work fine on my MacBook Air and iPhone.

I don't have a resolution to this issue. Any suggestions?

Thanks in advance, Glenn Cooper

I can log into my Firefox account on my Macbook Air with my email address and password, I can log into Firefox on my iPhone via pair, but I cannot log into Firefox on my Mac Mini using the same email address and password, the Mac Mini keeps saying my password is incorrect. I'm running Firefox version 100 on both my Macbook Air and my Mac Mini. The sync feature works fine between my MacBook Air and my iPhone. The Firefox account works excellent between my MB Air and iPhone, but I would like to have my bookmarks, history and passwords synced to my Mac Mini as well. The "only" way I know how to log into my Firefox account on my Mac Mini is using my email address and password. The same email address and password works fine on my MB Air and iPhone. But when I enter my email address and password on my Mac Mini, I get the "Incorrect password" message. I have carefully re-entered my password several times with no success. I am concerned about "resetting" my password as the dialogue suggests I may lose my bookmarks, logins, and passwords. I really, really, don't want to do that. Besides, they work fine on my MacBook Air and iPhone. I don't have a resolution to this issue. Any suggestions? Thanks in advance, Glenn Cooper

All Replies (4)

FredMcD
FredMcD
more options

One user had a similar problem. They solved the problem by removing all of that website's data from the Password Manager and manually entering the login data.

glenn.cooper
glenn.cooper Question owner
more options

Hey FredMcD,

Just so I understand what you suggested. Do you mean to go into, system preferences>passwords, and delete the password for Firefox and related accounts, and then manually reenter the password there or on the website login?

Interestingly, and confusing to me, on my iPad (yes - forth device), I can sync okay, but it too says my password is invalid when I try to log into my Firefox account.

Trying to get it right, Glenn

FredMcD
FredMcD
more options

glenn.cooper said
Do you mean to go into, system preferences>passwords

I was talking about the Firefox Password Manager.

Type about:preferences#security<enter> in the address box. Look under Logins,

Note: For Firefox v56+ its; about:preferences#privacy Look under Forms & Passwords Or type about:logins<enter> in the address box (For settings, click the 3 dots upper right) +++++++++++++++++++++++++++++++ Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.

glenn.cooper
glenn.cooper Question owner
more options

Hi FredMcD,

Sadly this did not fix my login issue.

Do you know of any other resource I could try?

My Firefox account says I am logged in on my MacBook Air and iPhone but I cannot login to my Firefox account on my Mac Mini.

Thanks in advance for any hints or tips, Glenn