This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird 102.1.2 stopped working with Earthlink POP

lemon3
lemon3
more options

I've been using Thunderbird since the first version was released. With the very latest update to 102.1.2, it stopped working with my Earthlink POP account. I get this error when trying to download new mail:

"the server does not support the selected authentication method"

Nothing has changed with my Earthlink settings. The problem started right after the latest patch was applied last week. In fact, I have a second computer with Thunderbird 102 that has not installed the latest patch yet, and Earthlink POP still works it.

Server Name: pop.earthlink.net Port: 110 Connection Security: None Authentication Method: Encrypted Password

I've been using Thunderbird since the first version was released. With the very latest update to 102.1.2, it stopped working with my Earthlink POP account. I get this error when trying to download new mail: "the server does not support the selected authentication method" Nothing has changed with my Earthlink settings. The problem started right after the latest patch was applied last week. In fact, I have a second computer with Thunderbird 102 that has not installed the latest patch yet, and Earthlink POP still works it. Server Name: pop.earthlink.net Port: 110 Connection Security: None Authentication Method: Encrypted Password

All Replies (2)

Don Rhorer
Don Rhorer
more options

This is same problem i have with updating to 102.2 from a much earlier release.

I have email connection on my iphone but not on this computer!!

The server does not support the selected authentication method. Please change the 'Authentication method' in the 'Account Settings | Server settings'.

Server Name: pop.earthlink.net Port: 110 Connection Security: None Authentication Method: Encrypted Password

Albert Oliver
Albert Oliver
more options

After a lengthy call with Earthlink support, I got it to work. The solution is not the one that Earthlink has on their website: Open Thunderbird. Click on Tools. Click on Account Settings. You will see your email address listed in it. Click on Server Settings. Incoming server should be pop.********.*** Incoming Port will be 110. Username will be your complete EarthLink email address. Connection security/SSL will be None. Authentication will be Password submitted insecurely. Click on Outgoing server (SMTP) server. Highlight your email profile on the right side and click on Edit. Server name should be smtpauth.earthlink.net Type 587 in the Port: box. Connection Security should be set to None. Authentication Method should be set to Password submitted insecurely. User name should be your complete EarthLink email address. Click on OK > Click on OK again. Then, send a test email to yourself and check if you receive it.

Hope this helps!