This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

password protected pdf

  • 2 replies
  • 3 have this problem
  • 4 views
  • Last reply by uxio691

cherylarcher
cherylarcher
more options

I used to be able to open a password protected pdf email attachment on my laptop without downloading it. Now when I enter the password, a file loading symbol appears but the file never opens. On other browsers and on my android I am able to open the pdf. How do I fix this situation?

I used to be able to open a password protected pdf email attachment on my laptop without downloading it. Now when I enter the password, a file loading symbol appears but the file never opens. On other browsers and on my android I am able to open the pdf. How do I fix this situation?

All Replies (2)

humzashaikg
humzashaikg
more options

I am also having this issue recently when trying to open pdf's that are password protected from outlook. When pdf is downloaded it opens fine

Firefox version : 109

uxio691
uxio691
more options

I am also having this same issue.

If I use Firefox to acess Hotmail and GMail, I can't open any PDF file with password.

When I enter the password, a file loading symbol appears but the file never opens.

The PDF files without password open ok.

This problem happen only using Firefox.

If I use Chrome or Edge, the PDF files with password open without any problem.