This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox account recovery key

  • 1 reply
  • 0 have this problem
  • 7 views
  • Last reply by cor-el

kjmarks000
kjmarks000
more options

i never received a Firefox account recovery key for my kjmarks@att.net email account. Also I just opened a new Firefox account for [edited email from public] @gmail.com and have not gotten the key. What's going on?

i never received a Firefox account recovery key for my kjmarks@att.net email account. Also I just opened a new Firefox account for [edited email from public] @gmail.com and have not gotten the key. What's going on?

Modified by James

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to generate the recovery key via the Firefox Account Settings page.