This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox asks for my fingerprint

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

Tom Mullen
Tom Mullen
more options

When I log into my financial institution, it asks for my user name and password. This is normal. However, tonight when I tried to log in, a window popped up asking for my fingerprint It identified itself as coming from Firefox. This has not happened before. Is this action true? or a scam? If true, do you know why it has started popping up? (Did I flip a switch in the browser, then forget about it?) I've attached a screen grab of the window. Thanks for your help Tom

When I log into my financial institution, it asks for my user name and password. This is normal. However, tonight when I tried to log in, a window popped up asking for my fingerprint It identified itself as coming from Firefox. This has not happened before. Is this action true? or a scam? If true, do you know why it has started popping up? (Did I flip a switch in the browser, then forget about it?) I've attached a screen grab of the window. Thanks for your help Tom
Attached screenshots

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can happen if you do not use the Primary Password to protect/encrypt the logins. In this ca Firefox might ask for authentication via Biometrics.