Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot print web page from Firefox

austinjames
austinjames
more options

i cannot print any web page from Firefox. The print option only offers me the option to save as PDF. Firefox is not detecting either my Brother laser printer or my Epson inkjet printer. if i use the print using system dialogue option fire fox shows a printer screen which has a simple entry of line prntr. If that is selected nothing at all happens. Clearly Firefox cannot detect my printers. If I save the web pages to a PDF file then open that file I can then get the normal system printing options and print the page. But all that does is clutter up my file system with files I will only ever use once. This proves the problem is clearly in Firefox and in its inability to detect system printers. I have tried all the suggestions from the help screens to no avail. Is there any other means of sorting this print problem.

i cannot print any web page from Firefox. The print option only offers me the option to save as PDF. Firefox is not detecting either my Brother laser printer or my Epson inkjet printer. if i use the print using system dialogue option fire fox shows a printer screen which has a simple entry of line prntr. If that is selected nothing at all happens. Clearly Firefox cannot detect my printers. If I save the web pages to a PDF file then open that file I can then get the normal system printing options and print the page. But all that does is clutter up my file system with files I will only ever use once. This proves the problem is clearly in Firefox and in its inability to detect system printers. I have tried all the suggestions from the help screens to no avail. Is there any other means of sorting this print problem.

Chosen solution

I have solved the problem. When I last updated Firefox it loaded Firefox as a snapd. When I went to installed applications in software (mine is a linux 20.04 system) clicked on Firefox selected permissions at top of page and saw that when the snap version installed itself . The permissions "print Documents" had set itself to Off. I changed this in the drop down to "snapd/cups" and now Firefox sees all my OS printers just fine. At a loss to understand why it did this on installation it was one of only two permissions it did not activate.

Read this answer in context 👍 0

All Replies (1)

austinjames
austinjames Question owner
more options

Chosen Solution

I have solved the problem. When I last updated Firefox it loaded Firefox as a snapd. When I went to installed applications in software (mine is a linux 20.04 system) clicked on Firefox selected permissions at top of page and saw that when the snap version installed itself . The permissions "print Documents" had set itself to Off. I changed this in the drop down to "snapd/cups" and now Firefox sees all my OS printers just fine. At a loss to understand why it did this on installation it was one of only two permissions it did not activate.