This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

ImportExport Tool Ng Backup help

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by AZ

more options

I am using Ng to backup my emails and have it set to save all files. Now I am running out of disk space because it is using so much space. If I delete some of the old backups will it mess up by TB profile or will I lose any of my emails? Also how can I check these backups to see if they are readable should I need too. I looked in the backup folders but can't actually view a message. Thanks

I am using Ng to backup my emails and have it set to save all files. Now I am running out of disk space because it is using so much space. If I delete some of the old backups will it mess up by TB profile or will I lose any of my emails? Also how can I check these backups to see if they are readable should I need too. I looked in the backup folders but can't actually view a message. Thanks

All Replies (3)

more options

If you're using the profile backup option, I presume the backups are being saved outside the Thunderbird profile. As such, there is no dependence whatever on Thunderbird and you do not harm in deleting some. To test a backup, - - exit thunderbird - click windows key and 'r' key - enter command exactly in this syntax:

  thunderbird.exe  -profile  "c:\<profile location>"
more options

I get this. Your Thunderbird profile cannot be loaded. It may be missing or inaccessible.

I am backing up all profile folders and save -always all files is selected. I am saving them to a separate folder I created called Thunderbird backup. There is over 600gb in there and I am running out of space. So I want to delete older backups to gain some space. I assume these are full backups since all profile folders options is selected. I didn't want to delete them before I know for sure it will not delete the message and profile under my user.??? There is another folder under user>name>appdata>roaming>thunderbird>profiles, that is named xxx.default-release. I assume that is my profile there.

Modified by AZ

more options

Nevermind, I deleted all the old backups and was able to free up 588gb. All profiles and emails are still intact.