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How to change my email address?

ronaldo.junior
ronaldo.junior
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Hi,

I have been trying ti change my firefox account email address and this website does not seem to work on any browser, even firefox.

The instructions to add a secondary email and make it primary does not work, it fails to add a secondary email, the form opens, you enter the email but it gets stuck there.

Can I get help here, please?

Hi, I have been trying ti change my firefox account email address and this website does not seem to work on any browser, even firefox. The instructions to add a secondary email and make it primary does not work, it fails to add a secondary email, the form opens, you enter the email but it gets stuck there. Can I get help here, please?
Attached screenshots

Chosen solution

I'm not sure what you entered in the confirmation field as I think that this wouldn't be a code that long. Also I'm seeing an empty secondary email field where I would expect to see that secondary email address.

Did you use a Copy/Paste from the email ?

Read this answer in context 👍 0

All Replies (4)

ronaldo.junior
ronaldo.junior Question owner
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Hi Dropa,

I am not sure you understood my question. My primary email is verified, I still have access to it and to the firefox account by using that email. What I want to do is to add a secondary email address and replace my primary email with the secondary but the functionality on the website is broken.

Modified by ronaldo.junior

Terry
Terry
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Hi. Try this link instead: https://accounts.firefox.com/settings Good luck.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

I'm not sure what you entered in the confirmation field as I think that this wouldn't be a code that long. Also I'm seeing an empty secondary email field where I would expect to see that secondary email address.

Did you use a Copy/Paste from the email ?

ronaldo.junior
ronaldo.junior Question owner
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My apologies. I did not read the message properly and was entering the new email address instead of the code.

it all works fine.

thanks