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Supernova refuses to use formatting that existed prior to the automatic upgrade

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by sfhowes

Anne S
Anne S
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Since the automatic upgrade to Supernova I have been having major problems with my emails.

Printing - first page email header, second page body of email (even if it is only 2 or 3 lines), third page signature block. What a waste of paper.

Typing - it only uses a Courier font and only types around 6 words per line.

Signature block - refuses to use the designated signature block, instead again just types everything in Courier.

Looks bloody awful and not at all professional when sending to clients.

I've tried uninstalling and reinstalling but that did nothing.

Have looked at reverting to the previous build but that doesnot appear to be an option.

Grateful for any suggestions, otherwise I will need to look at other options.

Since the automatic upgrade to Supernova I have been having major problems with my emails. Printing - first page email header, second page body of email (even if it is only 2 or 3 lines), third page signature block. What a waste of paper. Typing - it only uses a Courier font and only types around 6 words per line. Signature block - refuses to use the designated signature block, instead again just types everything in Courier. Looks bloody awful and not at all professional when sending to clients. I've tried uninstalling and reinstalling but that did nothing. Have looked at reverting to the previous build but that doesnot appear to be an option. Grateful for any suggestions, otherwise I will need to look at other options.

All Replies (1)

sfhowes
sfhowes
  • Top 25 Contributor
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Anne S said
Since the automatic upgrade to Supernova I have been having major problems with my emails. Printing - first page email header, second page body of email (even if it is only 2 or 3 lines), third page signature block. What a waste of paper.

It's a known bug and the workaround is mentioned in your other topic.

Typing - it only uses a Courier font and only types around 6 words per line.

Display fonts are set in Settings/General/Language & Appearance/Fonts & Colours, Advanced, with Fonts for: Latin and Fonts for: Other Writing Systems.

Signature block - refuses to use the designated signature block, instead again just types everything in Courier.

Post a screenshot of the signature block or html. Signatures are set per account.

Looks bloody awful and not at all professional when sending to clients. I've tried uninstalling and reinstalling but that did nothing.

Better to try with a new profile instead of reusing the old 102 profile. Help/Troubleshooting Info, about:profiles, to create and manage profiles. A new profile can exist beside the old one.

Have looked at reverting to the previous build but that does not appear to be an option. Grateful for any suggestions, otherwise I will need to look at other options.

Old versions can be installed, but they should be installed to separate folders and run separate profiles; some advanced steps required.