Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Drop Down Menus Don't Work on Firefox iOS

  • 2 replies
  • 8 have this problem
  • 39 views
  • Last reply by Cjaxoj36

Cjaxoj36
Cjaxoj36
more options

To whom this may concern,

For the past 2-3 weeks none of the drop down menus I've tried to use have worked. Whenever I try to use one or select something on a drop down menu in mobile, the menu does not register my selection and remains on its default setting/option.

I know it has to be an issue with Firefox iOS specifically because when I opened the page on safari (mobile) the drop down menu worked fine; same with google chrome (ios) and the desktop version of firefox (on mac).

I tried to fix it be clearing my private data and the website data from firefox ios, but it didn't do anything.

I don't know what else to do and it's driving me crazy.

Please help!

PS If it's relevent, my firefox ios is up to date and currently running Firefox 116.3, though the issue was also present in 116.2 and whichever version(s) of firefox was running at the beginning of August 2023.

To whom this may concern, For the past 2-3 weeks none of the drop down menus I've tried to use have worked. Whenever I try to use one or select something on a drop down menu in mobile, the menu does not register my selection and remains on its default setting/option. I know it has to be an issue with Firefox iOS specifically because when I opened the page on safari (mobile) the drop down menu worked fine; same with google chrome (ios) and the desktop version of firefox (on mac). I tried to fix it be clearing my private data and the website data from firefox ios, but it didn't do anything. I don't know what else to do and it's driving me crazy. Please help! PS If it's relevent, my firefox ios is up to date and currently running Firefox 116.3, though the issue was also present in 116.2 and whichever version(s) of firefox was running at the beginning of August 2023.

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Is this happening with all websites or just one in particular? Are you able to share the website address?

Cjaxoj36
Cjaxoj36 Question owner
more options

Dear Paul,

Thank you for answering my post! While I originally only noticed it on one website (since that's the website I usually use firefox for), after reading you reply I checked another website that I knew used drop down menus, and drop down menus there also don't work for some reason.

Here's some links to it (Please don't judge me about the websites)

https://archiveofourown.org/works/23795164/chapters/112235398 (For this link, the chapter index drop down menu doesn't register any chapter I select when I scroll through them on firefox ios)

https://archiveofourown.org/users/Love_Psycho/pseuds/Love_Psycho/works (For this link, the language filter doesn't work (I also checked on other pages to see if the language filter worked on this website and it doesn't on firefox ios))

https://m.fanfiction.net/s/11680012/1/Ruby-Face (This link is to the other website where chapter selection doesn't work, though I think the issue with the first website is weirder since it doesn't have 2 separate versions of the website for desktop and mobile)

If I could send a screen recording of the drop down menus failing then I would definitely upload them, but here's some screenshots of me trying to use each drop down menu instead!

If you need anymore information, please ask!

Sincerely, Cjaxoj36

PS I'm not sure if the screenshots are going to be uploaded properly since they're not showing up in the preview, so here's links to them if the images don't upload with this!

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-23-35-12514f.png

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-23-40-a0181a.png

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-23-57-fe41da.png

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-24-15-d58846.png

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-24-40-d9a96c.png

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-24-46-42bbf8.png


https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-24-56-c5d6dc.png

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-25-02-8db696.png

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-25-08-dca04a.png

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-26-02-c846eb.png

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-26-10-1dcc54.png

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-26-14-d2d2f6.png


https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-26-20-d2233f.png

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-26-25-7e419b.png

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-26-34-d37044.png

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-08-25-11-26-40-153fbf.png