Browser blocked, CNN
Fx 120.01, Win 10
How should I deal with this?
All Replies (20)
Site works for me. see screenshot Appears you may have an add-on blocking something which is why a full browser screenshot would be more helpful. Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
- https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like blocked content.
This can be caused by extensions like I don't care about cookies, I still don't care about cookies or uBlock Origin with "EasyList – Cookie Notices" filter list enabled in the Annoyances section.
Sorry, I thought the message said it all, but I should have added more info.
I have Ublock. That alert specifies the Easy List Cookie filter. I don't want to eliminate it, just want to know what adjustment to make, if there is one, to solve the problem
Tried everything suggested, including disabling Ublock on that page, but nothing worked,
Had the same problem in Chrome, but disabling Ublock allowed the page to load.
I'm not having anything like it happening anywhere else.
Modified by noel_envode
It happens. There should be some setting in Ublock to allow or ignore the site(s) or items of your choice. When Ghostery shows a number of things being blocked, I can look at the details to allow what's needed for the site to work. see screenshot Show us what's being blocked by Ublock.
Modified by jonzn4SUSE
Does it still happen in Troubleshoot Mode?
zeroknight said
Does it still happen in Troubleshoot Mode?Like I said, I followed cor-el"s list. I just disabled now only Ublock in about:addons. Didn't matter.
Modified by noel_envode
jonzn4SUSE said
It happens. There should be some setting in Ublock to allow or ignore the site(s) or items of your choice. When Ghostery shows a number of things being blocked, I can look at the details to allow what's needed for the site to work. see screenshot Show us what's being blocked by Ublock.Here it is
CNN was still blocked in Troubleshoot/Safe Mode, even after clearing site cookies?
Does it still happen in a new profile without signing into sync? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.
zeroknight said
CNN was still blocked in Troubleshoot/Safe Mode, even after clearing site cookies? Does it still happen in a new profile without signing into sync? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.I've done everything that was suggested. I don't use sync.
I have a basic profile template I use for custom construction. It's not technically "fresh". No addons, just the toolbars situated and ready to use, my current session and some preset about:config stuff.
So I first added Ublock, but left it with the default settings and filters. CNN loaded, no problem. I then added numerous addons, checking CNN along the way. All of a sudden, it was blocked again.
After that, I went to safe mode again. Still blocked. See image.
If Ublock is enabled, Chrome blocks CNN.
Modified by noel_envode
noel_envode said
After that, I went to safe mode again. Still blocked.
Extensions can make about:config changes and unfortunately Troubleshoot/Safe Mode does not reverse those changes, only disabling extensions will return things to a clean state.
zeroknight said
Please explain further. I thought the objective of Troubleshoot/Safe Mode was precisely to test the browser without addon interference, as in a "fresh browser" state. Or, by "disable" extensions, did you actually mean "uninstall"?noel_envode said
After that, I went to safe mode again. Still blocked.Extensions can make about:config changes and unfortunately Troubleshoot/Safe Mode does not reverse those changes, only disabling extensions will return things to a clean state.
I just manually "disabled" all addons. Still blocked.
If this was a CNN problem, I wouldn't be concerned, but others here can reach the website no problem.
Hi
Aside from uBlock, what other add-ons do you have installed?
Paul said
Hi Aside from uBlock, what other add-ons do you have installed?A bunch. Can you suggest a simple way to create a list? I suppose I could take a few screen shots. Please Let me know.
noel_envode said
Paul said
Hi Aside from uBlock, what other add-ons do you have installed?A bunch. Can you suggest a simple way to create a list? I suppose I could take a few screen shots. Please Let me know.
Add-ons
Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com
Name: All Tabs Helper Type: extension Version: 1.2.45 Enabled: true ID: alltabshelper@alltabshelper.org
Name: Amazon.com Type: extension Version: 1.7 Enabled: true ID: amazondotcom@search.mozilla.org
Name: Back To Top for Firefox (WE) Type: extension Version: 0.1 Enabled: true ID: backToTop@SoftwareByChuck.com
Name: Behind The Overlay Type: extension Version: 0.2.1 Enabled: true ID: jid1-Y3WfE7td45aWDw@jetpack
Name: Bing Type: extension Version: 1.6 Enabled: true ID: bing@search.mozilla.org
Name: Bitwarden - Free Password Manager Type: extension Version: 2023.12.1 Enabled: true ID: {446900e4-71c2-419f-a6a7-df9c091e268b}
Name: CanvasBlocker Type: extension Version: 1.9 Enabled: true ID: CanvasBlocker@kkapsner.de
Name: Clear Browsing Data Type: extension Version: 4.0.0 Enabled: true ID: {ce9f4b1f-24b8-4e9a-9051-b9e472b1b2f2}
Name: Clear Storage Button Type: extension Version: 1.0 Enabled: true ID: lumerias-clear-storage@lumerias.com
Name: Cookiebro Type: extension Version: 2.18.1 Enabled: true ID: {15b1b2af-e84a-4c70-ac7c-5608b0eeed5a}
Name: Copy Link Text Type: extension Version: 1.6.4 Enabled: true ID: {b144be59-6bdc-41e0-9141-9f8d00373d93}
Name: Copy PlainText Type: extension Version: 1.15 Enabled: true ID: copyplaintext@eros.man
Name: Copy Selected Links Type: extension Version: 2.4.1 Enabled: true ID: jid1-vs5odTmtIydjMg@jetpack
Name: Custom Google Visited Link Color Type: extension Version: 1.4.1 Enabled: true ID: custom-link-color@iBoonie
Name: Download with Free Download Manager (FDM) Type: extension Version: 0.3.2 Enabled: true ID: {1fb1ffdc-b95d-451e-be52-7303adf9a0d3}
Name: DuckDuckGo Type: extension Version: 1.4 Enabled: true ID: ddg@search.mozilla.org
Name: Duplicate Tabs Closer Type: extension Version: 3.5.3 Enabled: true ID: jid0-RvYT2rGWfM8q5yWxIxAHYAeo5Qg@jetpack
Name: Easy Youtube Video Downloader Express Type: extension Version: 18.5 Enabled: true ID: {b9acf540-acba-11e1-8ccb-001fd0e08bd4}
Name: eBay Type: extension Version: 1.4 Enabled: true ID: ebay@search.mozilla.org
Name: Extended Color Management Type: extension Version: 1.1.1 Enabled: true ID: {816dd215-0e91-4621-9d89-3bac78798e6f}
Name: External Application Launcher Type: extension Version: 0.5.3 Enabled: true ID: {65b77238-bb05-470a-a445-ec0efe1d66c4}
Name: Firefox Relay Type: extension Version: 2.8.1 Enabled: true ID: private-relay@firefox.com
Name: Firefox Translations Type: extension Version: 1.3.4buildid20230720.091143 Enabled: true ID: firefox-translations-addon@mozilla.org
Name: Free Download Manager Type: extension Version: 3.0.58 Enabled: true ID: fdm_ffext2@freedownloadmanager.org
Name: Google Type: extension Version: 1.4 Enabled: true ID: google@search.mozilla.org
Name: I still don't care about cookies Type: extension Version: 1.1.1 Enabled: true ID: idcac-pub@guus.ninja
Name: Link Text and Location Copier Type: extension Version: 1.8.5 Enabled: true ID: {ecdeca5f-93eb-4757-8cad-9c4ab7568649}
Name: Magnifying Glass (Hover Zoom) Type: extension Version: 0.1.3 Enabled: true ID: {67e27e8a-a192-420e-bc98-204b596c8b0f}
Name: Mile Wide Back Type: extension Version: 0.3 Enabled: true ID: {3117b8b0-9eb4-4274-abfb-bdc2ec48d363}
Name: Multiple Tab Handler Type: extension Version: 3.1.11 Enabled: true ID: multipletab@piro.sakura.ne.jp
Name: Open in Chrome™ Browser Type: extension Version: 0.3.2 Enabled: true ID: {086f665e-6a55-4107-9147-f9a14e72b137}
Name: PhotoShow Type: extension Version: 4.30.0 Enabled: true ID: {c23d8eea-4e71-4573-a245-4c97f8e1a1e0}
Name: PotPlayer YouTube Shortcut, Open Links Type: extension Version: 1.21 Enabled: true ID: potplayer_shortcut@ru-board.com
Name: Quick Bookmarking Type: extension Version: 1.0.0 Enabled: true ID: quick-bookmarking@gustiaux.com
Name: Refined GitHub Type: extension Version: 23.12.17 Enabled: true ID: {a4c4eda4-fb84-4a84-b4a1-f7c1cbf2a1ad}
Name: Reload in address bar Type: extension Version: 1.10 Enabled: true ID: {e1ed7a80-7c11-4f7e-968b-79b551a0067f}
Name: Remove Visited Link Type: extension Version: 0.4 Enabled: true ID: jid1-8e4xN5rmRmX62g@jetpack
Name: Remove/Crop-to Selection Type: extension Version: 0.2 Enabled: true ID: jid1-mMNvppACqZ8HOQ@jetpack
Name: Scroll Zoom Type: extension Version: 2.0.2 Enabled: true ID: {e8056f6a-5199-4984-a5a2-e291ba2cb1e8}
Name: see-password Type: extension Version: 0.3 Enabled: true ID: {9fc6ffbd-fbc4-43ac-9376-f6d789bea76d}
Name: Show me the password! Type: extension Version: 3.1.0 Enabled: true ID: showmethepassword@alejandrobrizuela.com.ar
Name: SingleFile Type: extension Version: 1.22.38 Enabled: true ID: {531906d3-e22f-4a6c-a102-8057b88a1a63}
Name: Snatp Back Button Type: extension Version: 1.5 Enabled: true ID: snap-back-single@codefisher.org
Name: Swift Selection Search Type: extension Version: 3.48.0 Enabled: true ID: jid1-KdTtiCj6wxVAFA@jetpack
Name: Switch To Previous Active Tab Type: extension Version: 2.5 Enabled: true ID: {f01b6ea5-5910-4359-afee-9f0de052c7a1}
Name: Tab Counter Plus Type: extension Version: 3.4 Enabled: true ID: tab-counter-plus@Loirooriol
Name: Tab Mix - Links Type: extension Version: 0.1.0 Enabled: true ID: webext@tabmixplus.org
Name: Tab reload on select Type: extension Version: 1.5.0 Enabled: true ID: {dc776897-9601-4c9b-95f6-e01a957503e0}
Name: Tweaks for YouTube Type: extension Version: 3.60.0 Enabled: true ID: {84c8edb0-65ca-43a5-bc53-0e80f41486e1}
Name: Undo Close Tab Type: extension Version: 7.6.0 Enabled: true ID: {4853d046-c5a3-436b-bc36-220fd935ee1d}
Name: UnloadTabs Type: extension Version: 0.8.5 Enabled: true ID: @unload-tabs
Name: Video DownloadHelper Type: extension Version: 8.1.1.0a1 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Name: visited-color-picker Type: extension Version: 1.1 Enabled: true ID: william@billaud.me
Name: Wikipedia (en) Type: extension Version: 1.3 Enabled: true ID: wikipedia@search.mozilla.org
Name: X-notifier (for Gmail™,Hotmail,Yahoo,AOL...) Type: extension Version: 4.2.23 Enabled: true ID: {37fa1426-b82d-11db-8314-0800200c9a66}
Name: YouTube Video and Audio Downloader (Dev Edt.) Type: extension Version: 1.2.1 Enabled: true ID: {f73df109-8fb4-453e-8373-f59e61ca4da3}
Name: Light Type: theme Version: 1.2 Enabled: true ID: firefox-compact-light@mozilla.org
Name: ContextSearch web-ext Type: extension Version: 1.46.24 Enabled: false ID: {5dd73bb9-e728-4d1e-990b-c77d8e03670f}
Name: PopUpOFF - Popup and overlay blocker Type: extension Version: 2.1.3 Enabled: false ID: {154cddeb-4c8b-4627-a478-c7e5b427ffdf}
Name: Dark Type: theme Version: 1.2 Enabled: false ID: firefox-compact-dark@mozilla.org
Name: Firefox Alpenglow Type: theme Version: 1.4 Enabled: false ID: firefox-alpenglow@mozilla.org
Name: System theme — auto Type: theme Version: 1.3 Enabled: false ID: default-theme@mozilla.org
noel_envode said
I just manually "disabled" all addons. Still blocked.
After disabling all extensions, you may need to clear site cookies and do a hard refresh with Ctrl+F5.