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Lost bookmarks and passwords

  • 3 replies
  • 0 have this problem
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  • Last reply by terriejky

terriejky
terriejky
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For some reason, Firefox just stopped working yesterday. The only way I could get it to work again was to uninstall and reinstall (the refresh option did not work). However, now I've lost all my bookmarks, passwords and customization. I don't care about the customization and losing the bookmarks is an annoyance, but I'd REALLY like to get my passwords back. The installation created a folder of Old Firefox data, but when I open the folders that I think might be helpful, like bookmarkbackups, they are empty. Is there anywhere else I can look where these might have been saved? I did not have a Mozilla account so no profile until now which I just set up in order to access the forum. Thanks for any help you can provide.

For some reason, Firefox just stopped working yesterday. The only way I could get it to work again was to uninstall and reinstall (the refresh option did not work). However, now I've lost all my bookmarks, passwords and customization. I don't care about the customization and losing the bookmarks is an annoyance, but I'd REALLY like to get my passwords back. The installation created a folder of Old Firefox data, but when I open the folders that I think might be helpful, like bookmarkbackups, they are empty. Is there anywhere else I can look where these might have been saved? I did not have a Mozilla account so no profile until now which I just set up in order to access the forum. Thanks for any help you can provide.

Chosen solution

Note that the "Old Firefox Data" folder on the desktop is created as the result of using the Firefox refresh feature.

Did you remove the Firefox profile folder when you uninstalled Firefox as that would have removed all your personal data ?

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All Replies (3)

Terry
Terry
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You can recover data from the folder named Old Firefox Data on your computer desktop with Firefox closed.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_finding-your-profile-without-opening-firefox

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Note that the "Old Firefox Data" folder on the desktop is created as the result of using the Firefox refresh feature.

Did you remove the Firefox profile folder when you uninstalled Firefox as that would have removed all your personal data ?

terriejky
terriejky Question owner
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Cor-el, I could kiss you! The recover-user-data-missing-after-firefox-update link worked! There was a second profile that apparently was my old profile with all the bookmarks and passwords attached and I was able to set that as my default so everything is back. Thank you, thank you, thank you!