This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird updated to 115.10.1 (32-bit) and I cannot see any emails now

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by saywellaj

saywellaj
saywellaj
more options

Thunderbird updated to 115.10.1 (32-bit) and I cannot see any emails now. I use View > Folders > All. If I run a search, TB lists the emails. Have tried opening in Troubleshoot mode but still same, no emails nor inboxes. Windows Security Ransomware turned off for preparing for maintenance prior to TB updating itself. How should I go about fixing issue?


Windows 11, 64 bit Addons: Cardbook, Provider for Google Calendar

Thunderbird updated to 115.10.1 (32-bit) and I cannot see any emails now. I use View > Folders > All. If I run a search, TB lists the emails. Have tried opening in Troubleshoot mode but still same, no emails nor inboxes. Windows Security Ransomware turned off for preparing for maintenance prior to TB updating itself. How should I go about fixing issue? Windows 11, 64 bit Addons: Cardbook, Provider for Google Calendar

Chosen solution

saywellaj said
turned off for preparing for maintenance

I am embarrassed to say that some time in the past 6 years, for reasons of capacity, I shifted the IMAP folder from profile to the second drive in my laptop. The second drive was HDD and had critical SMART event so I removed it and increased the primary SSD to 1TB. That is when I saw the issue. Due to the requirement for a slow, expensive spinning disk, I had decided to go with a single drive.

It was only later that I saw the name of the folder. It took a while but thanks to http://kb.mozillazine.org/Moving_your_mail_storage_location_-_Thunderbird I could add the folder back to the profile and change the settings in Account Settings. Sorry for the trouble. Cheers, Al

Read this answer in context 👍 0

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Post a screen shot please. And also check Error Console for errors - ctrl+shift+J

saywellaj
saywellaj Question owner
more options

Chosen Solution

saywellaj said
turned off for preparing for maintenance

I am embarrassed to say that some time in the past 6 years, for reasons of capacity, I shifted the IMAP folder from profile to the second drive in my laptop. The second drive was HDD and had critical SMART event so I removed it and increased the primary SSD to 1TB. That is when I saw the issue. Due to the requirement for a slow, expensive spinning disk, I had decided to go with a single drive.

It was only later that I saw the name of the folder. It took a while but thanks to http://kb.mozillazine.org/Moving_your_mail_storage_location_-_Thunderbird I could add the folder back to the profile and change the settings in Account Settings. Sorry for the trouble. Cheers, Al