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Setup hangs with checking password on existing account

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  • Last reply by Matt

lostbits
lostbits
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Win10/64-22H2 New installation of TB.

Attempting to create an email account in Set-up Your Existing Email Address. After entering the email information and clicking "Continue" the IMAP data popup showed correct information with the "Configuration found at email provider". Clicking "Done" causes a loop on "Checking password". Attempting to "Configure Manually" and Clicking on "Done" gives me an "Incoming server already exists." message.

The only option I have is to cancel the configuration and start over. I have done this several times.

Issue 1385895: Checking Password loop Issue 1380451: Incoming server already exists message

Win10/64-22H2 New installation of TB. Attempting to create an email account in Set-up Your Existing Email Address. After entering the email information and clicking "Continue" the IMAP data popup showed correct information with the "Configuration found at email provider". Clicking "Done" causes a loop on "Checking password". Attempting to "Configure Manually" and Clicking on "Done" gives me an "Incoming server already exists." message. The only option I have is to cancel the configuration and start over. I have done this several times. Issue 1385895: Checking Password loop Issue 1380451: Incoming server already exists message

All Replies (1)

Matt
Matt
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try disabling your antivirus product of choice and see if that helps. It probably will if the thing actually honors the request to turn itself off. (Nortons for one does not historically and you have to use the operating system safe mode and a wired internet connection to do things without it..)