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Firefox get white screen

  • 3 replies
  • 3 have this problem
  • 96 views
  • Last reply by sider

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When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Chosen solution

I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

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1940630798

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Same problem. The issue started from ver 129.0. When the video in Bilibili ended, the website froze. I manually turned off all extensions and themes, but it didn't work. However, I enabled troubleshooting mode and the website worked fine.

Test url: https://www.bilibili.com/video/BV1bw4m1a7ZJ/

Helpful?

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Hi

Thank you for that crash log. Looking at it, there appears to be a problem with a AMD driver installed on your computer. As a first step I recommend that you make sure that this is completely up to date.

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Chosen Solution

I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

Helpful?

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