FireFox crashes whenever I try tto play an embeded video like on you tube or any web page that has an embeded video
Firefox crashes whenever I try to play an embedded video. The page loads with no problem. When I click on the play button, Firefox freezes and will not respond. Just read and saw that this is called a hangup not a crash
All Replies (6)
Same issue
Brian,
Can you give me the crash id by going to Start--and type in the search field of the Windows 7 menu, type
"%APPDATA%" without quotes then press enter.
It should say Roaming when you type in %APPDATA%
After you click on Roaming go to mozilla/Firefox/Crash Reports/Submitted
There should be a .txt files. Open the first one then copy and paste the crash id which begins with bp-xxxx.
Thanks, Moses Firefox Support
Hi David Nelson,
Please start a new thread so we may assist you further.
Hi Moses, After ready further it's not crashing but freezing up so it doesn't leave a crash ID. I checked. The last crash ID I have is from a year ago.
Can you give me the crash id from a year ago? It would really help with solving your problem.
Thanks, Moses Firefox Support
1/29/2010
Crash ID: bp-8344c65a-fe6f-4de0-a601-b7c2a2100129