FF 3.6 crashes on start up, same with safe mode, but FF 3.0 worked
Upgrading to FF 3.6 will now crash on start up. It also crashes on start up trying FF in safe mode. I upgraded from 3.0 because it was the only version that would work for me, but since there is still a crashing problem, I always have to go back to 3.0.
Crash ID(s)
e4a8a97b-f2ed-450b-b12d-ee082ba24781
User Agent
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5
All Replies (5)
Sorry, that crash report couldn't be retrieved.
Does the Crash Reporter indicate success when you submit? Try getting a few more submitted and paste them here: https://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_reports_outside_of_Firefox
If you can get to the Profile Manager without crashing, try a new profile: Profile Manager - Create, remove or switch Firefox profiles Follow the directions to create a new profile temporarily for troubleshooting. Don't delete your old (default) profile.
It tells me it is successful when submitting the error reports. Here are a few other report details:
"Crash ID: bp-d6b0bc09-c4ed-480e-a6d0-cbed22100523
Add-ons: autofillForms@blueimp.net:0.9.5.2, :0.8.20100408.6, :6.0.17, :6.0.18, :6.0.20,jqs@sun.com:1.0,{20a82645-c095-46ed-80e3-08825760534b}:1.2.1,{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}:2.5.6.0,{05D4B6BD-2FBE-445E-8C59-AF0A9D07FF09}:1.9.1,{49D5087D-F1DA-4C36-9D37-5E60D457DAF0}:1.9.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.15 BuildID: 20100401080539 CrashTime: 1274635511 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1274461940 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 155106 StartupTime: 1274635507 Theme: classic/1.0 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.3
This report also contains technical information about the state of the application when it crashed."
"Crash ID: bp-c224a02b-c93c-4e64-a68f-f6f3b2100523
Add-ons: autofillForms@blueimp.net:0.9.5.2, :0.8.20100408.6, :6.0.17, :6.0.18, :6.0.20,jqs@sun.com:1.0,{20a82645-c095-46ed-80e3-08825760534b}:1.2.1,{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}:2.5.6.0,{05D4B6BD-2FBE-445E-8C59-AF0A9D07FF09}:1.9.1,{49D5087D-F1DA-4C36-9D37-5E60D457DAF0}:1.9.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3 BuildID: 20100401080539 CrashTime: 1274635535 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1274461940 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 24 StartupTime: 1274635533 Theme: classic/1.0 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.3
This report also contains technical information about the state of the application when it crashed."
"Crash ID: bp-034ab2e4-bc90-46a3-9f2c-1c73d2100523
Add-ons: autofillForms@blueimp.net:0.9.5.2, :0.8.20100408.6, :6.0.17, :6.0.18, :6.0.20,jqs@sun.com:1.0,{20a82645-c095-46ed-80e3-08825760534b}:1.2.1,{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}:2.5.6.0,{05D4B6BD-2FBE-445E-8C59-AF0A9D07FF09}:1.9.1,{49D5087D-F1DA-4C36-9D37-5E60D457DAF0}:1.9.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3 BuildID: 20100401080539 CrashTime: 1274635799 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1274461940 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 264 StartupTime: 1274635798 Theme: classic/1.0 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.3
This report also contains technical information about the state of the application when it crashed."
And this last one is trying to start using safe mode:
"Crash ID: bp-d58ce016-f083-4253-afa5-71f902100523
Add-ons: autofillForms@blueimp.net:0.9.5.2, :0.8.20100408.6, :6.0.17, :6.0.18, :6.0.20,jqs@sun.com:1.0,{20a82645-c095-46ed-80e3-08825760534b}:1.2.1,{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}:2.5.6.0,{05D4B6BD-2FBE-445E-8C59-AF0A9D07FF09}:1.9.1,{49D5087D-F1DA-4C36-9D37-5E60D457DAF0}:1.9.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3
BuildID: 20100401080539
CrashTime: 1274635909
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1274461940
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 110
StartupTime: 1274635908
Theme: classic/1.0
Throttleable: 1
URL:
Vendor: Mozilla
Version: 3.6.3
This report also contains technical information about the state of the application when it crashed."
Thanks
Sorry, forgot to add this is the info from trying to get to the profile manager:
"Crash ID: bp-20f519c0-215e-42b7-8c9b-9d9f02100523
BuildID: 20100401080539 CrashTime: 1274636120 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1274461940 ProductName: Firefox SecondsSinceLastCrash: 211 StartupTime: 1274636118 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.3
This report also contains technical information about the state of the application when it crashed."
http://crash-stats.mozilla.com/report/index/20f519c0-215e-42b7-8c9b-9d9f02100523
Leads to: https://bugzilla.mozilla.org/show_bug.cgi?id=434403
There are two possible causes. Either you are running a piece of monitoring software called Spector Pro on your computer, or you have a trojan (malware).
Lets try the trojan first. Following the guidelines at https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Backdoor_Ulrbot_C I've identified a file in your Modules list, mp3otdde.dll, as a candidate for being the cause of this crash.
- Search your computer for mp3otdde.dll
- Upload this file to http://virusscan.jotti.org/ - If it does identify it as a trojan (Backdoor.Ulrbot or similar):
- Boot into Windows Safe Mode (see above link for instructions)
- Locate and rename or delete mp3otdde.dll
- Boot back into normal Windows and try starting Firefox.
I would also consider a full scan with each of these free malware scanners: http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware http://www.superantispyware.com/ - SuperAntispyware http://www.safer-networking.org/en/index.html - Spybot Search & Destroy http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page