This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my browser can't access the facebook website but in the other website it can. 1st:www.facebook.com and when i type my id and password it just keep on loading but nothing happens. what should i do,.?

  • 1 reply
  • 60 have this problem
  • 4 views
  • Last reply by cor-el

more options

my browser can't access the facebook and my yahoo mail website but in the other website it can. 1st:www.facebook.com and when i type my id and password it just keep on loading but nothing happens. what should i do?

This happened

Every time Firefox opened

my browser can't access the facebook and my yahoo mail website but in the other website it can. 1st:www.facebook.com and when i type my id and password it just keep on loading but nothing happens. what should i do? == This happened == Every time Firefox opened

All Replies (1)

more options

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

See http://kb.mozillazine.org/Clearing_the_cache and http://kb.mozillazine.org/Cookies