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I have ver. 3.6.3 which perpetually reports it is trying to down load update to 3.6.6 but reports that the appropriate license is missing? Solution?

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  • Last reply by rjohnson19

AnonymousUser
AnonymousUser
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I have ver. 3.6.3 which constantly reports that it is attempting to download ver. 3.6.6 but that the appropriate license can't be found.

This happened

Every time Firefox opened

== whenever 3.6.6 became available

I have ver. 3.6.3 which constantly reports that it is attempting to download ver. 3.6.6 but that the appropriate license can't be found. == This happened == Every time Firefox opened == whenever 3.6.6 became available

All Replies (1)

rjohnson19
rjohnson19
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john, the message about a license indicates a corrupt or failed software update. This will fix it:

After closing Firefox, Remove the files in the updates and updates\0 folder: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates C:\Program Files\Mozilla Firefox\updates\ or C:\Program Files (x86)\Mozilla Firefox\updates\

(Replacing <user> with your Windows user name.)

If that doesn't work, try downloading the Firefox installer from http://www.getfirefox.com and running it, after exiting Firefox. Your settings won't be lost with this upgrade install.

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)