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why do i receive the Microsoft Visual C++ Runtime error?

Ashekeilla
Ashekeilla
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i keep getting the error message below when trying to access the Blizzard Store for World of Warcraft items & try to go past the first page :

Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files\Mozilla Firefox\firefox.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

i keep getting the error message below when trying to access the Blizzard Store for World of Warcraft items & try to go past the first page : Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files\Mozilla Firefox\firefox.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

All Replies (4)

camaro5905
camaro5905
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I get that message when I try to launch Firefox on my new HP dm4-1160us laptop which is running Windows 7 64 bit Home Premium. I can't even get Firefox to launch unless I go to Firefox Safe Mode. What's the fix for this?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
DocHarry
DocHarry
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As Firefox won't even start how am I to do this?

sonopasquale
sonopasquale
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Another Firefox will not start in any mode. Now how to fix problem?

Modified by sonopasquale