This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to install FF update 3.6.17 on Mac OS 10.6.7 the update window continues to say 'connecting to update server', but never does. Seems a FF problem does anyone know?

  • 2 replies
  • 33 have this problem
  • 13 views
  • Last reply by cvgood

more options

Not much more to say the dialog says, Downloading the update, the progress bar never shows any and the, Connecting to update server..., never connects. I've left it spinning for hours, no luck.

Not much more to say the dialog says, Downloading the update, the progress bar never shows any and the, Connecting to update server..., never connects. I've left it spinning for hours, no luck.

All Replies (2)

more options

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

Thank you, that worked.