This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

In Ask search engine image background will not save

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Xircal

more options

When I load image backgound in Ask search engine it loads but cannot be saved. receive the following dialogue "Firefox could not install the search plugin from "http://sp.uk.ask.com/askjeeves_ff.xml" because an engine with the same name already exists. I cannot find any duplicate files on computer. The same problem occurs in safe mode.

When I load image backgound in Ask search engine it loads but cannot be saved. receive the following dialogue "Firefox could not install the search plugin from "http://sp.uk.ask.com/askjeeves_ff.xml" because an engine with the same name already exists. I cannot find any duplicate files on computer. The same problem occurs in safe mode.

All Replies (1)

more options

There are compatibility issues between Firefox and Ask. See http://kb.mozillazine.org/Problematic_extensions