This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot safely purchase any item online because the "padlock" feature is missing from the sites.

  • 2 replies
  • 11 have this problem
  • 1 view
  • Last reply by CherylG

CherylG
CherylG
more options

I have written about this problem previously. After I downloaded the Firefox 4.1, the padlock icon that appears at a site from which I want to make a credit card purchase is missing. I am unable to safely purchase anything online now. The information I was given previously did not correct this problem. Why would the 4.1 Firefox download eliminate this security feature? And, how can it be corrected?

I have written about this problem previously. After I downloaded the Firefox 4.1, the padlock icon that appears at a site from which I want to make a credit card purchase is missing. I am unable to safely purchase anything online now. The information I was given previously did not correct this problem. Why would the 4.1 Firefox download eliminate this security feature? And, how can it be corrected?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

The whole status bar was redesigned, so now you use the area to the left of the address (green, blue, or plain) to check whether the site is secure.

Site Identity Button | How to | Firefox Help

Other discussions about this change mention an add-on you can use if you really prefer seeing a lock:

firefox 4 where is the padlock bottom right corner | Firefox Support Forum | Firefox Help

CherylG
CherylG Question owner
more options

Thank you. That works.

CherylG