This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

On certain web pages, a video will download. The screen goes white and nothing showing just the link in the bar. What is causing this? If I go to Explorer it will downlaod.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Xircal

rrguzman
rrguzman
more options

Question On certain web pages, a video will download. The screen goes white and nothing showing just the link in the bar. What is causing this? If I go to Explorer it will download.

Question On certain web pages, a video will download. The screen goes white and nothing showing just the link in the bar. What is causing this? If I go to Explorer it will download.

All Replies (1)

Xircal
Xircal
more options

Disable hardware acceleration. See: http://kb.mozillazine.org/Flash#Performance_or_display_issues_with_certain_Flash_videos