Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox will not uninstall.

Techno_Spice
Techno_Spice
more options

How do I remove Firefox if it can not be removed via the Control Panel? Firefox will not uninstall. I click "uninstall" in my Control Panel and nothing happens. The program will not go away, even after restarting and trying again.

How do I remove Firefox if it can not be removed via the Control Panel? Firefox will not uninstall. I click "uninstall" in my Control Panel and nothing happens. The program will not go away, even after restarting and trying again.

All Replies (2)

samtarling
samtarling
more options

Hopefully this article will help you out.

Also, there should be "uninstall firefox" in the start menu entry, under 'Mozilla Firefox'

Let me know :)

Techno_Spice
Techno_Spice Question owner
more options

That article was unhelpful as that just tells one how to uninstall via the control panel, which I explained I am unable to do. I go there and click uninstall (Win7) and the round "working" circle appears for about a half-second then nothing happens. For whatever reason, Windows can't uninstall the program. I am not having any trouble removing any other programs; I uninstalled and reinstalled a handful of other smaller programs that wouldn't take very long to make sure the Windows uninstall function wasn't broken, and they all uninstalled without a hitch.

There is no uninstall firefox entry in the start menu. I have 2 versions of Firefox installed, 4.0.1 (which is the problematic one) and 3.6.7, which I can uninstall and reinstall without any problems. (I need the older version because a certain website I use is not compatible with the new version.) Neither of them have an uninstall option in the start menu, though both of them have an uninstall folder in the Program Files folder.