This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My firefox is crashing again and again

  • 2 replies
  • 148 have this problem
  • 2 views
  • Last reply by pradosh

amiramin
amiramin
more options

my firefox is crashing again and agian. I disabled all the plug ins, Add on's, and themes, but firefox is still crashing. I am really worried because no other browser works for me as good as firefox is so please help me, here is a crash report link https://crash-stats.mozilla.com/report/index/9f432113-8d6e-4d6a-be80-637982110812

please help me if you can

my firefox is crashing again and agian. I disabled all the plug ins, Add on's, and themes, but firefox is still crashing. I am really worried because no other browser works for me as good as firefox is so please help me, here is a crash report link https://crash-stats.mozilla.com/report/index/9f432113-8d6e-4d6a-be80-637982110812 please help me if you can

All Replies (2)

Tim
Tim
more options

You are running a VERY old release of Firefox. You should update to at least Firefox 3.6.23 -> http://www.mozilla.com/en-US/firefox/all-older.html. Your best bet is to update to the latest release, 7.0.1 -> http://www.mozilla.org/en-US/firefox/new/

pradosh
pradosh
more options

nothing's helping. disabling addons, uninstalling-reinstalling after system clean up, reporting problem to firefox through crash reporter. everything has gone down the drain. completely lost. cannot even open "about:crashes" page. firefox crashes while loading the "about:crashes" page. desperately seeking help

Modified by pradosh