This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

remove partial update downloaded to PC

  • 1 reply
  • 10 have this problem
  • 1 view
  • Last reply by cor-el

texwalton
texwalton
more options

the latest security download aborted before completing. I get "Update could not be installed..." pop-up. Tell me how to remove partial update so I can then down load the entire file.

the latest security download aborted before completing. I get "Update could not be installed..." pop-up. Tell me how to remove partial update so I can then down load the entire file.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If files already have been downloaded then you need to remove the files in the updates and updates\0 folder.
You can delete active-update.xml and updates.xml as well if present.

Vista: 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

XP: 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.