We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Ask Jeeves loads every time

  • 2 replies
  • 3 have this problem
  • 11 views
  • Last reply by justclox

justclox
justclox
more options

Every time I load Firefox "Ask Jeeves" is my home page. I delete it and reload the page I want as my home page. Then when I reload Firefox, there is "Ask Jeeves" back again. I habe searched my computer and can not find anything identifiable as an "Ask Jeeves" virus (which is what it now is!!!).

How can I get rid of this annoying problem? I am running Version 5.0.1 because you issue the next version long before things like "FEBE" are updated to run in the new vewrsion.

Every time I load Firefox "Ask Jeeves" is my home page. I delete it and reload the page I want as my home page. Then when I reload Firefox, there is "Ask Jeeves" back again. I habe searched my computer and can not find anything identifiable as an "Ask Jeeves" virus (which is what it now is!!!). How can I get rid of this annoying problem? I am running Version 5.0.1 because you issue the next version long before things like "FEBE" are updated to run in the new vewrsion.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

FEBE is now compatible up thru the pre-release Firefox 8.0 version which is in the Aurora development channel.

Take a look at your extensions for a "search" of Ask extension - remove it.

justclox
justclox Question owner
more options

I have removed this add in so many times now, I also restart FireFox to ensure that it has been removed. Next time I go into FireFox there it is showing as my official Home Page in Tools, Options, General.

I have carried out a number of searches through my Computer for either "Ask", "ask", "Jeeves" or "jeeves". The search software always comes up telling me there is no sign of it.

I am now goint to try removing the "Ask" virus and FireFox along with all of its settings, power off and then later on I will load the newest version of FireFox and see if the "Ask" virus has been lost. I will let you know what the outcome is.