This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I took a picture with my phone and e-mailed it to myself. When I saved the image to my desktop, it wouldn't let me save as a .jpg file. Instead I got were save as a "firefox document" or "all files" and it gives me code, not the photo. Please help!

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

I didn't have this problem before today. Could it be the new version of Firefox that I upgraded to?bold text

I didn't have this problem before today. Could it be the new version of Firefox that I upgraded to?'''bold text'''

All Replies (1)

more options

Rename the file and change the .html file extension to .jpg to make it a valid image file.

You probably need to add quotes around the name ("image.jpg") in case Windows is hiding the .html file extension or otherwise you may end up with image.jpg.html and you will still have that problem.