This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When attempting to upgrade to version 8 I get an "insuficient privileges" message?

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

goodgroovin
goodgroovin
more options

I download the latest version then when I drag the icon into my applications folder it asks if I want to replace the current version to which I answer yes. Then it says I can't perform the upgrade because I have "insufficient privileges". I am listed as the administrator so not sure what's going on?

I download the latest version then when I drag the icon into my applications folder it asks if I want to replace the current version to which I answer yes. Then it says I can't perform the upgrade because I have "insufficient privileges". I am listed as the administrator so not sure what's going on?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.